TotalDesk

TotalDesk Created by db-dzine. This templates have specific characteristics, namely: TotalDesk has features such as High Resolution: No, Compatible Browsers: IE11, Firefox, Safari, Opera, Chrome, Edge, Compatible With: WPML, WooCommerce 3.1.x, WooCommerce 3.0.x, WooCommerce 2.6.x, WooCommerce 2.5, WooCommerce 2.4.x, WooCommerce 2.3.x, WooCommerce 2.2.x, WooCommerce 2.1.x, WooCommerce 2.0.x, Visual Composer 5.1.x, Visual Composer 4.12.x, Visual Composer 4.11.x, Visual Composer 4.10.x, Visual Composer 4.9.x, Visual Composer 4.8.x, Visual Composer 4.7.x, Software Version: WordPress 4.8.x, WordPress 4.7.x, WordPress 4.6.1, WordPress 4.6, WordPress 4.5.x, WordPress 4.5.2, WordPress 4.5.1, WordPress 4.5, WordPress 4.4.2, WordPress 4.4.1, WordPress 4.4, WordPress 4.3.1, WordPress 4.3, WordPress 4.2, WordPress 4.1, WordPress 4.0, WordPress 3.9, WordPress 3.8 .

You can use this TotalDesk on WordPress category for chat, desk, faq, help, helpdesk, knowledge, knowledge base, live, livechat, report, service, slack, support, ticket, ticket system and another uses.

TotalDesk
© Copyright by db-dzine

Main Features:

  • Video preview resolution: None
  • Software version: WordPress 4.8.x, WordPress 4.7.x, WordPress 4.6.1, WordPress 4.6, WordPress 4.5.x, WordPress 4.5.2, WordPress 4.5.1, WordPress 4.5, WordPress 4.4.2, WordPress 4.4.1, WordPress 4.4, WordPress 4.3.1, WordPress 4.3, WordPress 4.2, WordPress 4.1, WordPress 4.0, WordPress 3.9, WordPress 3.8
  • Compatible with: WPML, WooCommerce 3.1.x, WooCommerce 3.0.x, WooCommerce 2.6.x, WooCommerce 2.5, WooCommerce 2.4.x, WooCommerce 2.3.x, WooCommerce 2.2.x, WooCommerce 2.1.x, WooCommerce 2.0.x, Visual Composer 5.1.x, Visual Composer 4.12.x, Visual Composer 4.11.x, Visual Composer 4.10.x, Visual Composer 4.9.x, Visual Composer 4.8.x, Visual Composer 4.7.x
  • Compatible browsers: IE11, Firefox, Safari, Opera, Chrome, Edge
  • High resolution: No
  • Files included: JavaScript JS, HTML, CSS, PHP

The All in One WP Helpdesk Solution

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

HelpDesk Features

  • Ticket System
    • 3 Differnt New Tickt Forms
    • Inbox Fetching
    • 2 Roles: Agent & Reporter
    • My Tickets Page
    • Set default values for new tickets
    • Set own ticket Status
    • Set custom ticket Types
    • Set custom ticket Project / Systems
    • Attachment Support
    • Inform Agents in Notifications
    • HTML WYSIWIG Comment Form
    • Saved replies
    • Logging / History system
    • XLS export
    • Reporters & Agents can reply to Email
    • Ticket Overview (assigned to, status in colors)
    • Set Inbox Archieve Folder
  • Notifications
    • Email Notifications
    • Desktop Notifications
    • Slack Notifications
    • Notify when a ticket has been created
    • Notify when someone replied
    • Notify when a status has changed
    • Notify when an agent has ben assigned
  • Livechat
    • Start a chat with a new subject (new ticket)
    • Enter a chat with a given ticket ID
    • Send a message (new ticket) when no agent is online
    • Every chat conversation will be saved
  • Knowledge Base
    • Create a FAQ based on a ticket
    • Group FAQs into topics
    • Set custom Icons for Topics
    • Live search for FAQs
    • Track FAQ views
    • 3 Built in widgets
    • Order FAQs by View / Popularity
    • 2 Layouts (boxed, list)
  • Reports
    • Tickets By Agent
    • Tickets By Status
    • Tickets By Type
    • Tickets By System
    • Tickets By Year
    • Tickets By Month
    • Tickets By Year & Month
  • Integrations
    • WooCommerce
    • Envato
    • Slack
  • Well Documentented

Compatibility

  • WordPress 3.8.1+
  • PHP 5.4+
  • WPML Support
  • WooCommerce 3.1

Changelog

======1.0.1======- FIX: WooCommerce class misses options- FIX: Menu does not show up- FIX: after_widget args notice- FIX: Livechat count issue======1.0.0======- Inital releaseLive Chat-> Agents see list of open chats by reporters-> Leave message when no agents are online -> Ticket-> Reporter needs to be logged in-> Default Welcome Message-> Enter chat via Ticket ID-> Create a new chat -> new Ticket-> Chat history stored as Ticket CommentsTicket System-> Inform Agents in Notifications-> HTML WYSIWIG Comment Form-> Attachments-> Saved replies-> Default Message-> My Tickets (for reporter & agents)-> Logging / History system-> XLS export-> Agents can reply to Email-> Ticket Overview (assigned to, status in colors)-> Set Inbox Folder -> Set Inbox Archieve Folder Knowledge Base-> Widget Support-> Most viewed / loved-> Set a default order by-> Custom Icon per category-> Password Protection (can be set by WP default)-> Multiple Layout-> Was this helpful?Integrations-> Slack https://my.slack.com/services/new/incoming-webhook WooCommerce-> Envato======Future Plans======-> Private Notes-> Recaptcha-> Github-> Jira-> Ticket Priorities-> Track FAQ search keywords